Unlimited Hosting Plan - Resource Restrictions.

Resource Usage Restrictions

Processes
Processes invoked by the web server, cron, shell or any other method should not exceed the following limitations:

• Consume more than 1 GB of RAM.
• Utilize in excess of 5 seconds of CPU time. See our KnowledgeBase article on CPU time for more information.
• Eicra uses mod_fcgid to manage and serve PHP requests. Each mod_fcgid PHP process is capable of serving one PHP request at a time. Each system user is limited to 3 concurrent mod_fcgid PHP processes.
• Your account as a whole shall not exceed the limitation of daily CPU minutes put forth by us as determined by our accounting software. See our KnowledgeBase article on CPU time for more information.
• The number of open files should not exceed 64.
• Create core dumps.
• The number of simultaneous processes should not exceed 15.
• Execute a script/binary that forks in a way to create a fork bomb.
• Programs may not run in the background or listen on a network port. If you require a bot, service or daemon, you should consider a dedicated server, as very few shared web hosts allow this type of program.

 

Database Restrictions

• All users are restricted to 15 concurrent MySQL connections.
• Each database is restricted to 2 GB of disk space.
• Database queries should not exceed 3,000 per hour.
• Database changes (insert/update/delete) should not exceed 1,000 queries per hour.
• Database servers should not be used as a hosted solution. Database access should only be used for the web site hosted by Eicra.
• Remote database access is for administrative purposes only.

 

Files and Directories

• The total number of nodes in an account may not exceed 75,000. Every file (a webpage, image, email, php file, directory, etc.) on your account uses up one (1) inode. This is not something we actively enforce and it will only become an issue if a client is causing problems for other people on the server. We will, of course, notify you if this is the case with a full explanation.
• A single log file (such as a ruby production.log) should not exceed 1 GB in size. The total size of all similar log files should not exceed 5 GB in size.
• A directory can not contain more than 2,500 immediate child files. This includes subdirectories themselves but does not include files contained within those directories.

 

Web

• Simultaneous Apache connections may not exceed 50 from one individual source at any given time.
• Web processes should not fork or spawn subprocesses.

 

Email and Mailing Lists

• Each email account is restricted to 10 GB of disk space.
• Processes should not send outbound mail to more than 25 recipients at any given time.
• The maximum number of members per mailing list is 1,500.
• POP connections are limited to 60 per hour.
• SMTP connections (outbound email connections) are limited to 500 per hour per server account.
• Mailing lists larger than 1,500 will require a semi-dedicated, VPS, or dedicated server from us. Dividing one list into smaller parts to get around this limit is not allowed.
• Any mailing list over 900 emails is only allowed in off-peak times such as Saturday and Sunday or from 1 am to 8 am ET during the week.
• Any mailing list must be throttled so that it sends an email every 6 seconds at the very minimum. If the mailing list software you are using doesn't support throttling you must use something else. We do this as this keeps the server load from going very high and causing problems for other users. If you don't do this you will be suspended.
• We do not allow you to send to a mailing list you were given or that you bought. This is spamming and we have zero tolerance for this.
• Any mailing list must comply with the rules set forth by the United States of America and can be found at:http://business.ftc.gov/documents/bus61-can-spam-act-compliance-guide-business.
• No Direct SMTP mailing system scripts are permitted. Mail should be relayed through the local MTA.

 

Cron Jobs

• All cron jobs must be 'niced' to 15 or greater (see the Unix man page for "nice" for more information).
• A cron job should not execute more frequently than once every 15 minutes.

 

Shell

• Our servers should not be used as an SSH bounce point to other servers/networks.
• You may not use the Unix "find" command recursively on directories more than 5 levels deep.

 

Dedicated IP Addresses

• Dedicated IP Addresses require valid justification.
• Valid justification includes SSL certificates and DNS nameservers.

 

Unlimited Hosting Plan

On certain web hosting plans, Eicra does not place limits on the number of particular resources a single client may use. Eicra makes every reasonable effort to provide clients with the disk space and bandwidth resources needed for their websites within the limitations of these Terms of Service. Eicra monitors all servers via automated and non-automated methods to help ensure no single client adversely impacts other clients located on the same server.

Please note that shared hosting plans are for website hosting, and the storage of backups (unless otherwise allowed in this agreement), file repositories, MP3s, videos, photo archives, and similar is strictly prohibited. Violators of this policy may have their accounts terminated without refund.

 

Failure To Comply With Policy

Failure to fully comply with these terms is grounds for account suspension and/or termination (with or without refund, subject to Eicra's discretion).

We reserve the right to remove any account without prior notice. If we terminate your account for violating policy, you will forfeit your rights to a refund - and none will be given.