KYC - Customer Account Verification

Eicra is proud of its focus on compliance and good standing as a hosting provider, which is why we apply our Know Your Customer (KYC) process when registering for a new Customer account. We use state of the art technology in order to quickly and automatically verify your business details. 

Verifying Each Customer Account :

After registering for a new Customer account, your business details have to be verified before or after we are able to start processing and delivering your order. Please make sure that the information you provide to us to our teams and in the webshop is up-to-date and accurate and that you use an active email address so that you are able to communicate with us. This will ensure a smooth Customer verification process and helps us create a safe environment to prevent defaults, fraud, and abuse of our services. The Customer information you submit to us will be verified automatically fast track.

Extra / Manual Verification :

If we are not able to verify your details based on our CMS systems, we may reach out to you for more information via the email address and/or the phone number you provided. This is a manual process for Extra Verification while contacting you. You may be required to provide additional information if we have any questions with respect to business name and registration, business website URL, personal contact details and proof of identity, address and location details. Once fully verified for adequate compliance standards, we are in the position to accept your order and may enter into a Sales Contract.

You can find this procedure in the applicable Eicra Sales Terms and Conditions.

Also as an existing customer, we may verify your details again. In this case, we will give you ample notice and opportunity to provide all the required information. In the Sales terms and conditions, you can read that we request you to keep us updated on any changes in your Customer account and business details.

For more information on how EICRA.COM processes any personal data as part of your Customer Account, please read our Privacy Statement here.