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General Questions

  • How can I access my domain name before DNS propagation is complete?

    DNS propagation can take up to 24-48 hours. Until it is complete, you may not be able to put your domain name into your browser or SCP client and have it find the new server properly. To bypass DNS, y...

  • Do you support curl ?

    Absolutely! We support curl via the command line and we have it compiled into PHP directly....

  • What is an Index page?

    To see an index page, You have to upload here the index.html with code So that you can see it....

  • What is the difference between Budget and Reseller Website Hosting?

    All additional websites hosted under budget hosting plan have one main control panel where as all websites added under reseller hosting have their own individual control panels. Budget website hosting...

  • How can I upgrade my hosting package?

    Kindly contact our billing department in order to upgrade. You can do this by opening up a new help desk ticket. You can mail at billing@Eicra.com to check the hosting packages Please visit https://ww...

  • Why can't I see my custom error pages?

    After setting up the error pages in cpanel, you may need to adjust your browser settings to see this pages. If you are using Internet Explorer: Click Tools >  Internet Options >  Click on advanced set...

  • Advantages of a dedicated IP

    The only real reason why someone would want to have a dedicated IP would be to use their own SSL certificate and to be able to use anonymous FTP. There are a few smaller side effects, an example of on...

  • What is propagation?

    Merriam-Webster defines propagation as: the act or action of propagating: as a: increase (as of a kind of organism) in numbers  b: the spreading of something (as a belief) abroad or into new regions  ...

  • Why can't I log into my cPanel, WHM, or webmail [Proxy access] ?

    Most networks have a firewall setup to block access to the ports required for cPanel, WHM, and webmail. No need to worry, just use the proxy connections instead. Proxy access for cPanel, WHM, and webm...

  • What is a Document Root folder?

    What is a Document Root folder? The document root is the folder where you keep website files for a domain name. Since cPanel allows for multiple domain names (Addon domains), then you need to have a u...